Shipping Policies

All shipping will be done through Canada Post, REGULAR mail. Your item will be shipped within 4 to 10 business days (or sooner if possible) of receiving approved payment, unless our shop announcement indicates we are away.  Tracking is not included in our standard shipping rates.

All buyers are responsible for any duty/tax that is due upon receipt of the package. We cannot accept responsibility for international orders that are held up in customs.

Packaging
The utmost care will be used to package the item(s) with proper padding and supports when needed. However if the item is damaged in transit it will be at our discretion to send a replacement item.

Canada
Delivery times can take 5-10 business days.

United States & International
Delivery times may take 10-15 business days. Sometimes delivery times may take up to a month, however we have not personally encountered this situation. Buyers are responsible for any duty/tax that is due upon receipt of the package. We cannot accept responsibility for international orders that are held up in customs.

Upgrades/Tracking 
If you require a faster shipping method please indicate that at the time of purchase and we will send a revised version of your invoice. As well, you can add tracking, delivery confirmation or signature to your order but please let us know prior to making your purchase so we can add this cost to your invoice.

Local Delivery
If you are in the Edmonton, Alberta and surrounding areas,  we would be happy to make arrangements for a pick-up, discounted shipping rate or a discounted delivery rate.

Lost Packages
Tracking is available at an additional cost. I retain receipts of all packages shipped (recording the date and postal/ZIP code) as documentation that your package was shipped. Shipping to other countries other than Canada can take a lot of time (more than 3 weeks). Therefore, International packages will not be considered lost until at least six weeks have passed. Unless you have purchased Delivery Confirmation, we will not consider responsibility for packages that are lost.

Ship To Address
Please make sure your delivery address is correct.  We are unable to issue refunds on packages that are sent to the wrong address or returned to sender.